Extended Health
Benefits.

To direct bill your insurance at your appointment, please bring your benefits card or have your policy information ready. This is issued by your employer or insurance provider and includes the details we need to submit the claim on your behalf.

• Your insurance provider name (e.g. Manulife, Sun Life, Pacific Blue Cross)
• Your policy / contract number
• Your member / certificate ID number
• Your group number (if applicable)
• Your date of birth (for identity verification)
• ICBC claim number if your visit relates to a motor vehicle accident
• WorkSafeBC claim number for workplace injury treatment

If you have coverage through more than one plan (for example, both your own and a spouse’s employer plan), bring both cards. We can submit to your primary plan first and then coordinate any remaining balance to your secondary plan — meaning you may owe nothing out of pocket at all.

If we were unable to direct bill at the time of your visit, or if you have secondary coverage you’d like to claim against, here’s how to submit your own extended health claim to get reimbursed.

What you’ll need from us:

• Official receipt with the date of service
• Practitioner’s name and registration / licence number
• Clinic name and address
• Treatment description and fee charged

We provide a detailed receipt at every visit that includes all the information your insurer requires. Ask our front desk for a printed or emailed copy if you need one.

Most extended health plans in BC cover physiotherapy, registered massage therapy, acupuncture, and chiropractic care. Coverage typically resets on January 1st each year. Sign in to your insurer’s member portal under “Coverage” or “Benefits Summary” to see your annual maximum and year-to-date usage.

• Physiotherapy — most plans cover $500–$1,500 per benefit year
• Registered Massage Therapy — most plans cover $500–$1,500 per benefit year
• Acupuncture — most plans cover $300–$1,000 per benefit year
• Chiropractic — most plans cover $300–$1,000 per benefit year
• Custom Orthotics — most plans cover $300–$500 per pair per year
• Active Rehabilitation — covered under ICBC and WorkSafeBC; some plans cover kinesiology
• Clinical Counselling — covered under many plans; ICBC covers counselling for MVA-related trauma